I was talking with a friend the other day who is part of a volunteer group with me. He was noting "idiosyncrasies" between team members that he indicated as needing improvement. What he described were two team members who were having a disagreement on a course of action. And, in this case, people's lives were at risk. Disagreement is not a bad thing, especially when making an important decision! Many teams want to minimize conflict and that is that exactly wrong thing to try to do. If everyone on a team thinks alike, no one is thinking at all. Disagreements are good, if they are handled constructively. Here are a few ideas on how to make disagreements work.

  • First of all, encourage conflict. Give permission for people to debate and to share differing view points.
  • Focus on the issue, problem, task at hand, or decision.
  • Avoid personal attacks. Conflict shouldn't be about personalities. It should be about the issue.
  • Agree on behaviors that are acceptable during conflict. Create norms that will guide team member behavior.
conflict resolution boulder, conflict resolution denver, corporate training boulder, corporate training denver, team building boulder, team building colorado, team building denver

Leave a comment

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.