STAR Service

STAR Service is powerful, half-day program designed to address the opportunity to improve customer experiences. Your service employees will learn the process and skills they need to provide customers with positive, memorable experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships.

S: Sync-up with the customer
T: Target to determine customer needs
A: Assist to meet the customer's needs
R: Reaffirm assistance and the relationship

Participants will be able to:

  • Increase consistency in creating positive, memorable customer service experiences for your customers.
  • Increase customer retention.
  • Expand business relationships.
  • Drive an increase in customer referrals.