Developing Performance Goals and Standards

Developing Performance Goals and Standards provides the tools necessary to align the individual with the performance requirements of the organization. This program focuses on the SMART-based performance standard. A SMART standard is:

  • Specific
  • Measurable
  • Attainable
  • Results-oriented
  • Time-framed

The SMART approach enables team members to really understand organizational performance requirements and their own role in moving the business forward. Because SMART is a collaborative way to develop goals and standards, team members intuitively agree to the process and give their full commitment to its success. Likewise, managers demonstrate their commitment to an open and consistent performance improvement process. As a result, managers learn how to build a more effective process for goal creation, clear work standards and better job performance.

In this 4-5 hour workshop participants will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers will leave with implementation tools, troubleshooting guides and additional resources to help them with on-the-job application of the skills they have learned.

Managers and team leaders will be able to:

  • Build team member commitment through collaborative planning of performance goals.
  • Align team members with key business goals and priorities through focused goals and standards.
  • Assure the clarity and measurability of performance goals/objectives through SMART-based standards.
  • Achieve high quality, on-time performance through team members ability to judge and self-correct their work.
  • Observe, coach, support and evaluate performance through clear, measurable performance standards.