Essential Skills of Communicating

Essential Skills of Communicating helps managers learn the latest techniques in developing effective communication skills. Through better communication, managers will improve their performance and increase the productivity of the team and the organization. This program focuses on communication as a two-way process, and can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

In this 4-5 hour workshop managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Managers and team leaders will be able to:

Create a Climate of Open Communication

Support an environment that encourages the free exchange of open, honest communication.

Create Clear, Concise Messages

Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener’s interests.

Manage Nonverbal Behaviors Effectively

Understand non-verbal factors, such as voice tone, intonation and gestures.

Listen to Communicate

Listen actively and respond appropriately by reflecting, probing, supporting, and advising.