5.12 Solutions
Management
Series:
Essential Skills of Communicating
It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn’t. Why not? Because…
Great contributors do not automatically make great leaders.
Our experience has proven that the skills required to perform as an
individual are fundamentally different from the skills critical to leading
a team.
Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.
Essential Skills of Communicating helps managers learn
the latest
techniques in developing effective communication skills - improving
their performance and increasing the productivity of the team and the
organization. Throughout the workshop, managers will review video presentations
and case studies, participant in group discussions, practice new skills,
and receive immediate feedback. Managers leave with implementations
tools, troubleshooting guides and additional resources to help them
apply the skills they have learned on the job. The 4-5 hour workshop
is designed for 6-18 participants and includes the following:
Create a Climate of Open Communication
The foundation of good communication is openness. The manager’s role
is to support an environment that encourages the free exchange of open,
honest communication.
Design Clear, Concise Messages
Develop messages that avoid complex and pompous language. Learn to logically
organize messages and aim them at the listener’s interests.
Manage Nonverbal Behaviors Effectively
Understanding nonverbal factors, such as voice tone, intonation and
gestures, is an important part of effective communication.
Listen to Communicate
Effective communication is a two-way process. Managers learn the importance
of active listening and the role of responding appropriately by reflecting,
probing, supporting, and advising.