5.12 Solutions
Management
Series:
Communicating Up
“When I meet with my manager to provide an update or discuss a project, I never feel like we’re really connecting. I always leave those meetings wishing I were better prepared so that we could accomplish more together. It really becomes a major problem when I need some help problem solving or I have to deliver bad news.”
The ability of first-line managers to effectively communicate
up the line affects team-member retention, overall productivity and
even profitability. The manager must properly represent the team’s efforts
and challenges so that issues and problems can be addressed before it’s
too late for corrective action. An important part of that communication
is mutual agreement on
what needs to be done, why it’s important, and when it will be accomplished.
That fundamental agreement is what Communicating Up helps managers to
achieve.
Communicating Up helps managers learn the process required
for informative and productive dialogs that will be valued by more senior
managers. Throughout the workshop, they will review video presentations
and case studies, participate in group discussions, practice new skills,
and receive immediate feedback. Managers leave with implementations
tools, troubleshooting guides and additional resources to help them
apply the skills they have learned on the job. The 4-5 hour workshop
is designed for 6-18 participants and includes the following:
• Understanding Your Manager’s Communication Style
• Delivering Bad News
• Communicating Your Group’s Accomplishments
• Getting Your Manager’s Time and Attention