Submitted by Sal Silvester on April 20, 2010
“I never really thought about how we were so different,” said Jen. “Just looking at this helps me understand you much more effectively. For the past two years, I thought you didn’t like me, and now I recognize it has nothing to do with that.”
This is a typical quote I get when people attend my DiSC (Understanding Behavioral Styles) workshops.
Submitted by Sal Silvester on April 14, 2010
In Parts 1 and 2, I focused on how new managers can begin to make the transition from being a team member to being in charge.
Submitted by Sal Silvester on April 13, 2010
Recession depression is definitely impacting your people.
What is recession depression?
It is fatigue. It is low morale due to the way that people have been treated over the past year. It is the "doing more with less" that seems endless after a year or more of having to do more with less.
Submitted by Sal Silvester on April 6, 2010
One of the most frustrating experiences people can have in the workplace is when there are unspoken expectations between a team member and a manager.
In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged.
Submitted by Sal Silvester on March 31, 2010
I had my annual physical the other day, and it reminded me of how customer service can be so bad, and how easy it could be to be really good.
Here's how my experience went at the doctor's office.
"Hi, my name is Sal Silvester. I am here for an 8:30 appointment."
Receptionist partially ignores me, continues to dial a phone call, and points a finger at me as if to say "hold on for one minute." My mother always taught me to never point fingers.
Submitted by Sal Silvester on March 25, 2010
Date/Time: Tuesday, March 30th; 12:00 - 1:00 mountain standard time
The workforce is aging, and in the next 5-8 years, 40-65% of the US public and private workforce will be ready to retire. A change in middle management and executive leadership is inevitable. Is your organization prepared? Who will transition into those roles and how will it happen?
Submitted by Sal Silvester on March 23, 2010
What’s your role in your organization? Who are your customers – internal and external?
A common mistake that I see too many people making is that they think their role means that everyone else in the organization should revolve around them.
Take for example a Human Resource Professional, a Communications Manager, and a Sales person.
Submitted by Sal Silvester on March 18, 2010
Submitted by Sal Silvester on March 16, 2010
I am on my 6th iphone. Yup, number 6.
The problem is that the phone does everything really well, except make phone calls.
And that's a issue for me, since I spend an enormous amount of time on the phone with my clients.
Last week was the last straw. So, as I had done five times in the past, I made an appointment with a Genius at the Apple store and filed my complaint.
Submitted by Sal Silvester on March 4, 2010
Making the transition from peer to manager can be challenging. Change of status and responsibility when you transition into a leadership role can affect both personal and work relationships. I first encountered this type of challenge and opportunity as a young army officer. One day I was playing golf with my buddy, and the next day he was reporting to me as my Operations Officer.
As I work with organizations and teams around the country, I see two sets of common symptoms that may indicate a new manager is struggling.