Blogs

The 3 Critical Ingredients to Making Values Work

July 1, 2009 -- Sal Silvester

How many SOPs does your organization have? Do you have SOPs on how to write an SOP?

What core values guide the people in your organization? Are those values real as you hire people, work together, and serve your clients? Or, are they just pretty posters on a boardroom wall?

How do you handle your training? Do you give people a list of the 791 things they can do, a list of the 427 things they can't do, and then have them sign the bottom of the page indicating they understand it all (I've heard it called "check a box training")?

Tip 24: Stop Hiring People "Just Like You!"

June 30, 2009 -- Sal Silvester

One of the costliest mistakes I see teams make is when they hire people who are just like they are. This, more often than not, happens on executive teams where the primary leader has a very dominant personality.

The problem is that it creates a culture where certain behaviors are rewarded and other much needed behaviors in the organization are criticized. It also breeds "group thinking."

So, how do you avoid this costly situation?

Are You Modeling the Way?

June 23, 2009 -- Sal Silvester

Have you had a chance to read The Leadership Challenge by Kouzes and Posner? It's a bit dry, but provides great stories about leadership and, more importantly, a simple and understandable leadership model. It's a great resource to have around the office.

The first of five Practices of Leadership they talk about in the book is "Model the Way." Here's a short excerpt:

Resources to Help You Recognize Others

June 10, 2009 -- Sal Silvester

I just ran the Steamboat half-marathon this past weekend and had a blast. The half-marathon course starts at around 7,200 feet above sea level and winds through the most beautiful countryside you can imagine into the western style downtown of Steamboat Springs, Colorado. As I ran through the cheering crowds along the last mile of the course, I was amazed at how much faster I started running. It made me think about the importance of recognition in the work place.

Tip 23: Own Your Feedback

June 10, 2009 -- Sal Silvester

One of the most frustrating experiences I have had when interacting with others is when I receive feedback from someone who decides to use "softeners" instead of being direct in his or her communication. These "softeners" come in the form of:

  • saying "we" when you really mean "I"
  • using words such as "kinda", "sortof", and "right"
  • being indirect in asking for something by saying "would you mind..."

These "softeners" often result in ambiguity and confusion about a person's intent. Effective communicators and influencers, on the other hand:

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