Blogs

The Newest DiSC Profile is Here...

November 9, 2011 -- Sal Silvester

The Work of Leaders Made Simple: Vision, Alignment, and Execution.

Everything DiSC® Work of Leaders™ is classroom training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.

Crunching the Numbers

November 7, 2011 -- Sal Silvester

According to the November 2011 issue of Inc. Magazine...

  • 64% - Portion of customers who have walked out of a store because of poor customer service in the past 12 months
  • 70% - Share of customers who say they are willing to spend more at companies that provide superior customer service
  • 9 = Average number of people a customer will tell about a good customer service experience
  • 16 = Average number of people a customer will tell about a bad experience

When Feedback Doesn't Work...

November 5, 2011 -- Sal Silvester

I recently heard a client say, ” I have never seen an employee stick around after having been through a performance improvement process.”

The challenge in many organizations is that they view discipline the wrong way. The process is filled with warnings, threats, and ultimatums, and as a result good people leave bad managers.

On the other hand, when discipline is done correctly, it can be a process that helps an employee and team be successful.

Does Your Discipline Process Work (Part 1)?

October 24, 2011 -- Sal Silvester

I recently heard a client say, " I have never seen an employee stick around after having been through a performance improvement process."

The challenge in many organizations is that they view discipline the wrong way. The process is filled with warnings, threats, and ultimatums, and as a result good people leave bad managers.

On the other hand, when discipline is done correctly, it can be a process that helps an employee and team be successful.

It's really about building commitment instead of compliance.

6 Steps to Creating and Communicating Vision

October 17, 2011 -- Sal Silvester

Numerous leadership books will tell you that having a vision is important. But for many people, the idea alone is difficult to understand, which makes developing a team vision elusive.

Having a vision for your team is critical because it gives the members clarity on the team’s purpose and where it’s going. That clarity helps in day-to-day decision making, prioritizing, and understanding expectations.

Here is a simple 6-step process to help you create a meaningful and compelling vision for your team.

Off Balance

October 12, 2011 -- Sal Silvester

Your life today is an answer to the questions you have asked up until now. The good news is that you can change the questions anytime you wish. Ask better questions and you get better answers. Sometimes changing our lives can be as simple as changing the questions we habitually ask ourselves and others.

- Matthew Kelly, Off Balance

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