Expectations Impact Performance

Generally speaking, people live up to the expectations that they have for each other. If expectations are low, performance tends to be low. If expectations are high, performance tends to be high.

Own Your Opinions with "I" Statements

Effective communication is intentional. A simple tool for speaking assertively and authentically is using the "I" statement. Here is an exerpt from John W. Jacobs.

At the heart of better communication is the self-statement. A self-statement puts the responsibility for your emotional experience squarely on your shoulders. It is one single, easy-to-learn skill that can most dramatically improve the communication.

Prepare for the Recovery

It's snowing here in Boulder, Colorado....big time. Receiving a foot of snow on October 28th came a bit unexpected. At least for me.

But the fresh snow gets me excited about my favorite winter pursuits, like teleskiing and ice climbing. Unfortunately, the snow also reminds me that it is budget season (not quite as fun as skiing), and it's time to prepare for the new year.

Everything DiSC® Sales Customer Interaction Guides

The best sales people in the world know that a one size fits all approach to selling doesn't work. That's where understanding DiSC personality styles can truly help out. And with the addition of the Customer Interaction Guides, you'll have a job aid to make it even easier.

So, you want to be a hero at work? Read this.

On September 17, 2009 the Wall Street Journal featured an article titled "Soldier to Receive the Medal of Honor."

President Obama awarded Jared C. Monti a posthumous award for repeatedly braving enemy fire to rescue a wounded comrade in the Afghan mountains. The article went on to say that Sgt. First Class Monti twice ran into the open to try to retrieve the wounded man, only to be forced back by rocket-propelled-grenades and machine-gun fire.

He was killed on his third attempt.

You got to know when to hold'em, know when to fold'em

I hear a lot about the importance of coaching in the workplace, and for the most part I agree that coaching an important aspect of every leader's role. In fact, as a leader, I think you should be spending 20-30% of
your time coaching your direct reports.

But my intent for this post isn't "how to" coach someone (that will come in a future post), but rather "when to" coach someone.

Stressed Out? Try our Coping and Stress Profile

by Kathy Brohm

Today’s environments are saturated in stress. From the work environment, to the economy, to everyday family demands.

How do we manage our stress? How do we balance this stress across so many areas of our lives?

Managing Your Career and Redesigning Your Life: Webinar

Thursday night, October 1st is part 3 of our Recesson-proof Your Career webinar series. Come on and join us. We will be talking about how to: