Sal Silvester's blog

The 3 Critical Ingredients to Making Values Work

July 1, 2009 -- Sal Silvester

How many SOPs does your organization have? Do you have SOPs on how to write an SOP?

What core values guide the people in your organization? Are those values real as you hire people, work together, and serve your clients? Or, are they just pretty posters on a boardroom wall?

How do you handle your training? Do you give people a list of the 791 things they can do, a list of the 427 things they can't do, and then have them sign the bottom of the page indicating they understand it all (I've heard it called "check a box training")?

Tip 24: Stop Hiring People "Just Like You!"

June 30, 2009 -- Sal Silvester

One of the costliest mistakes I see teams make is when they hire people who are just like they are. This, more often than not, happens on executive teams where the primary leader has a very dominant personality.

The problem is that it creates a culture where certain behaviors are rewarded and other much needed behaviors in the organization are criticized. It also breeds "group thinking."

So, how do you avoid this costly situation?

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