Sal Silvester's blog

How Effective Are Your Meetings?

November 16, 2011 -- Sal Silvester

The challenge in many organizations is not just that there are too many meetings, but that there are too many poorly run meetings. As a result people waste time and energy instead of getting "real work" done.

Here is a checklist I use in my strategic team building and team development programs as I observe and provide real time coaching.

Check it out and see how your team is doing.

Structure

The Newest DiSC Profile is Here...

November 9, 2011 -- Sal Silvester

The Work of Leaders Made Simple: Vision, Alignment, and Execution.

Everything DiSC® Work of Leaders™ is classroom training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.

Crunching the Numbers

November 7, 2011 -- Sal Silvester

According to the November 2011 issue of Inc. Magazine...

  • 64% - Portion of customers who have walked out of a store because of poor customer service in the past 12 months
  • 70% - Share of customers who say they are willing to spend more at companies that provide superior customer service
  • 9 = Average number of people a customer will tell about a good customer service experience
  • 16 = Average number of people a customer will tell about a bad experience

When Feedback Doesn't Work...

November 5, 2011 -- Sal Silvester

I recently heard a client say, ” I have never seen an employee stick around after having been through a performance improvement process.”

The challenge in many organizations is that they view discipline the wrong way. The process is filled with warnings, threats, and ultimatums, and as a result good people leave bad managers.

On the other hand, when discipline is done correctly, it can be a process that helps an employee and team be successful.

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