Managers are responsible for a lot these days – hiring staff, meeting budget targets, and achieving departmental goals. This is a strain some days, and it is easy to feel unproductive yourself. It is equally important for employees to feel that they are meeting their goals and performing acceptably. It would be easy to ignore the individual task of coaching, but we simply can’t do that.
This quote by H. Gordon Selfridge couldn't better summarize what leaders and coaches do best:
"The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says "I"; The leader says "WE." The boss fixes the blame for the breakdown; the
leader fixes the breakdown. The boss says, "GO"; the leader says let’s, "GO!"