Tip #18: How do you make someone feel like they matter?

April 1, 2009 -- Sal Silvester
  • Develop awareness of how you treat others. Our perceptions and biases are often so ingrained that we don't recognize how they impact our behaviors. Spend some time considering how you treat people who are different from you. Go beyond gender and ethnicity and consider how you treat others who are older, younger, with varying shapes and sizes, etc.
  • Involve others in solving problems and making decisions. Don't try to solve a front line problem without asking asking/involving someone who works on the front line.
  • Recognize people based on what motivates them. A one size fits all approach to recognition can backfire. Some people are motivated by autonomy while others by a connection with people. Business is personal, so get to know people on an individual level.
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