sal silvester

The 5 Costliest Mistakes Teams Make: Free Webinar

April 21, 2010 -- Sal Silvester

Date/Time: Wednesday, April 28th; 12:00 - 12:45 mountain standard time

Are your teams struggling and as a result costing your organization millions each year due to poor performance and low productivity, misaligned resources, and high levels of employee disengagement and turnover?

Does your team miss out on business opportunities as members engage in endless conflict, revisit decisions over and over again, and hoard resources within their silos?

Well, it doesn't have to be that way.

Join Sal Silvester for this 45 minute webinar and explore:

Unspoken Expectations

April 6, 2010 -- Sal Silvester

One of the most frustrating experiences people can have in the workplace is when there are unspoken expectations between a team member and a manager.

In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged.

My Annual Physical: The Model for Really Bad Service

March 31, 2010 -- Sal Silvester

I had my annual physical the other day, and it reminded me of how customer service can be so bad, and how easy it could be to be really good.

Here's how my experience went at the doctor's office.

"Hi, my name is Sal Silvester. I am here for an 8:30 appointment."

Receptionist partially ignores me, continues to dial a phone call, and points a finger at me as if to say "hold on for one minute." My mother always taught me to never point fingers.

Succeeding in Succession Planning: It's Not Just a Big Company Thing

March 25, 2010 -- Sal Silvester

Date/Time: Tuesday, March 30th; 12:00 - 1:00 mountain standard time

The workforce is aging, and in the next 5-8 years, 40-65% of the US public and private workforce will be ready to retire. A change in middle management and executive leadership is inevitable. Is your organization prepared? Who will transition into those roles and how will it happen?

They Don't Revolve Around You. Remember Who You Serve.

March 23, 2010 -- Sal Silvester

What’s your role in your organization? Who are your customers – internal and external?

A common mistake that I see too many people making is that they think their role means that everyone else in the organization should revolve around them.

Take for example a Human Resource Professional, a Communications Manager, and a Sales person.

My 6th iPhone

March 16, 2010 -- Sal Silvester

I am on my 6th iphone. Yup, number 6.

The problem is that the phone does everything really well, except make phone calls.

And that's a issue for me, since I spend an enormous amount of time on the phone with my clients.

Last week was the last straw. So, as I had done five times in the past, I made an appointment with a Genius at the Apple store and filed my complaint.

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