feedback

Kissing the boo-boo and making it all better

June 18, 2012 -- Sal Silvester

No one likes to hurt someone else’s feelings, but that doesn’t justify providing feedback that’s so fluffy you never actually state the main point.

Don’t get me wrong — I’m not asking you to be ruthless. Use positives, but don’t smother the message with them. The challenge is to make sure the constructive part of your feedback is clear, or else there’s no sense giving feedback!
 

When Feedback Doesn't Work...

November 5, 2011 -- Sal Silvester

I recently heard a client say, ” I have never seen an employee stick around after having been through a performance improvement process.”

The challenge in many organizations is that they view discipline the wrong way. The process is filled with warnings, threats, and ultimatums, and as a result good people leave bad managers.

On the other hand, when discipline is done correctly, it can be a process that helps an employee and team be successful.

Does Your Discipline Process Work (Part 1)?

October 24, 2011 -- Sal Silvester

I recently heard a client say, " I have never seen an employee stick around after having been through a performance improvement process."

The challenge in many organizations is that they view discipline the wrong way. The process is filled with warnings, threats, and ultimatums, and as a result good people leave bad managers.

On the other hand, when discipline is done correctly, it can be a process that helps an employee and team be successful.

It's really about building commitment instead of compliance.

Tip 22: 3 Simple Steps to Providing Feedback

May 27, 2009 -- Sal Silvester

One of the critical communication breakdowns I see teams make is not providing others with feedback.

For some reason, this is one of the hardest things for people to do in the work place. I am not entirely sure why, except to say that people either don't know how to provide feedback to others, it can be very uncomfortable, or both.

Team members want feedback - both positive and constructive. But it has to be delivered in a timely manner and in a way that is specific enough so that people understand the behaviors that need to be changed.

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