Submitted by Sal Silvester on June 10, 2009
One of the most frustrating experiences I have had when interacting with others is when I receive feedback from someone who decides to use "softeners" instead of being direct in his or her communication. These "softeners" come in the form of:
- saying "we" when you really mean "I"
- using words such as "kinda", "sortof", and "right"
- being indirect in asking for something by saying "would you mind..."
These "softeners" often result in ambiguity and confusion about a person's intent. Effective communicators and influencers, on the other hand: