Submitted by Sal Silvester on November 3, 2009
Effective communication is intentional. A simple tool for speaking assertively and authentically is using the "I" statement. Here is an exerpt from John W. Jacobs.
At the heart of better communication is the self-statement. A self-statement puts the responsibility for your emotional experience squarely on your shoulders. It is one single, easy-to-learn skill that can most dramatically improve the communication.