I recently conducted an investigation for a client who had received information that a senior executive was not providing the level of leadership that warranted her position. As I interviewed people that worked with this person directly, there was a common theme that came through loud and clear. This executive made harsh and sometimes inappropriate workplace comments that massively impacted her people. Many of her comments were subtle. Others were more clearly inappropriate. But, every team member remembered them – up to 4 years later!
Even with all of this person’s incredible accomplishments over the years, her comments impacted the perceptions that others had of her more than any anything else.
This is not a hard concept to get! What you say matters. People remember!