Sal's Perspective

The 4-way Test

May 13, 2010 -- Sal Silvester

I had the good fortune of speaking at a local Rotary Club meeting last week, and at the end of the meeting I was given a pen inscribed with "The 4-Way Test of the things we think, say, and do."

Now this wasn't just an ordinary pen. It was one of those cool "clicker" pens, where every time you push on the top of the pen a different message appears in its side window. In this case, the pen displays each of "The 4-Way Test" messages:

Unspoken Expectations

April 6, 2010 -- Sal Silvester

One of the most frustrating experiences people can have in the workplace is when there are unspoken expectations between a team member and a manager.

In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged.

They Don't Revolve Around You. Remember Who You Serve.

March 23, 2010 -- Sal Silvester

What’s your role in your organization? Who are your customers – internal and external?

A common mistake that I see too many people making is that they think their role means that everyone else in the organization should revolve around them.

Take for example a Human Resource Professional, a Communications Manager, and a Sales person.

My 6th iPhone

March 16, 2010 -- Sal Silvester

I am on my 6th iphone. Yup, number 6.

The problem is that the phone does everything really well, except make phone calls.

And that's a issue for me, since I spend an enormous amount of time on the phone with my clients.

Last week was the last straw. So, as I had done five times in the past, I made an appointment with a Genius at the Apple store and filed my complaint.

The Reluctant New Manager: Making the Transition Part 1

March 4, 2010 -- Sal Silvester

Making the transition from peer to manager can be challenging.  Change of status and responsibility when you transition into a leadership role can affect both personal and work relationships.   I first encountered this type of challenge and opportunity as a young army officer.   One day I was playing golf with my buddy, and the next day he was reporting to me as my Operations Officer.

As I work with organizations and teams around the country, I see two sets of common symptoms that may indicate a new manager is struggling.

The Decision Dynamic

February 16, 2010 -- Sal Silvester

Have you ever stepped back and watched team members respond to a decision?

It’s really an interesting dynamic to watch.

I just watched a group of mid-level managers react to a decision that their management team made - three months ago. There clearly is not commitment amongst this group (once again, these are mid-level managers).

Pages

Subscribe to RSS - Sal's Perspective