Communication

Own Your Opinions with "I" Statements

November 3, 2009 -- Sal Silvester

Effective communication is intentional. A simple tool for speaking assertively and authentically is using the "I" statement. Here is an exerpt from John W. Jacobs.

At the heart of better communication is the self-statement. A self-statement puts the responsibility for your emotional experience squarely on your shoulders. It is one single, easy-to-learn skill that can most dramatically improve the communication.

Improve How You Communicate Up

September 23, 2009 -- Sal Silvester

In many of my past articles, I have written about the importance of management’s influence on retention, productivity, morale, and employee satisfaction. You have heard me rant and rave about how “employees don’t leave organizations, they leave their managers.”

Well, there is a flip side to that coin too.

Every team member has a responsibility to effectively communicate with his or her manager. Let me say that a little bit stronger. You are primarily responsible for making sure communication with your manager is working.

Perceptions: How do they Influence You?

April 23, 2009 -- Sal Silvester

We all perceive the world according to our own reality. The experiences we have had in the past and the experiences we have today all create the perceptions that we hold about other people. Those perceptions influence our biases (and we all have biases), which in turn influence our behaviors.

Sometimes our biases are so ingrained that we don't even know they exist.

To be successful leaders and successful team members we have to become aware of our biases and how they influence our interactions with others in the workplace.

"I Am Who I AM" - The Popeye Syndrome: 5 Keys to Interpersonal Success

April 15, 2009 -- Sal Silvester

"I am who I am."

I can still remember sitting in front of the TV after school watching my favorite spinach-eating character flexing his "musKles" and saving the day.

But, my perspective of Popeye's quote, "I am who I am" recently changed when I heard a client use the phrase to describe people who had no interest in adapting and no interest in working with others who were different from them. "I am who I am, and if you don't like me - who cares."

Inspiring Communication: Using More Than Words

March 4, 2009 -- Sal Silvester

f you had to guess what percentage your words, tone of voice, and body language contributes to how a person understands your message, what would you say? Most people respond with the notion that words are the most important aspect of communication. However, research* indicates that your words only impact 7% of how a message is understood. Your tonality contributes to 37% of what is understood and your body language 55%. So what does this mean to you? Communication should be intentional.

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